FoodIreland Wholesale Shipping Policies

FoodIreland Wholesale is dedicated to delivering your order in pristine condition. Because we ship perishable and non perishable food items, each order is subject to our quality control parameters. This page outlines how we handle your order.

Please note that if you are on our delivery route or you are placing orders over 250 lbs weight, we will schedule your order to go on a truck.

Perishable Items Shipping restrictions.

To ensure the highest quality of products delivered to you, perishable items have shipping restrictions aimed at minimizing the 'time in transit'.
All Orders containing perishable products must be delivered within two days after leaving our warehouse.

  • Perishable Products:
    There are three main factors which affect an order containing perishable items:

    1. It must be shipped to ensure it arrives within two days. There are some exceptions.

    2. No orders containing perishable items can be shipped after Wednesday, as they would sit in a shippers warehouse over the weekend and spoil. There are some exceptions.
     
  • Non Perishable items: Non Perishable products have no real shipping restrictions. They are shipped Monday thru Friday.
     
  • Shipping Perishable items internationally: Due to customs delays outside our control and foreign Health Department regulations, its is not possible to ship perishable items outside of the United States. We can only ship perishable items within the United States of America.

What shipping methods are available?

Orders placed on our internet site are all processed for the following business day. Orders are processed on a FIFO system ( First In, First Out ). Generally speaking, if you order on a Monday, your order will be shipped on a Tuesday. If you order on a Friday, your order will be shipped the following Monday.

When you select a shipping method, it will refer to the time in transit and not the time from when you place your order:

UPS Next Day Air:

For example: If you place your order on Monday selecting Next Day Air, we will process and ship your order on Tuesday with a scheduled delivery of Wednesday.

If, however, you select Next Day Air on a Thursday, then we can ship your order on Friday to arrive on Saturday, but there will be an additional UPS charge for Saturday Delivery.  You will be emailed and asked if you would like to proceed with this or if you would like us to hold your order and ship the following Monday to arrive on Tuesday.

If you select Next Day Air on Friday, Saturday or Sunday your order will ship on Monday to arrive on Tuesday.

UPS 2nd Day Air:

For example: You place your order on Monday selecting UPS 2nd Day Air, we process and ship your order on Tuesday with a scheduled delivery of Thursday.

If you select UPS 2nd Day Air on Wednesday your order will be processed and shipped on Thursday to arrive on Monday.  If you order contains perishables it will be held and shipped on Monday to arrive on Wednesday.

If you select UPS 2nd Day Air on Thursday your order will be processed and shipped on Friday to arrive on Tuesday.  If you order contains perishables it will be held and shipped on Monday to arrive on Wednesday.

If you select UPS 2nd Day Air on Friday, Saturday or Sunday your order will be held and shipped on Monday to arrive on Wednesday.

UPS Ground:

If you select UPS Ground your order will be processed and shipped the following business day, providing it does not contain perishable items.  If you order does contain perishable items it will be shipped in accordance with our shipping guidelines whereby it will not be shipped over a weekend.

Our Truck

If your business is on our delivery routes, we will automatically place your order on our truck for delivery on the scheduled day that our truck is in the area, provided it meets our minimum for delivery, which is usually $250.00

Common Carrier

If your business is outside our delivery areas, and your order is over 200 lbs, we will use a common carrier  ( Truck LTL ) to deliver your order.

 

Note: During peak seasons, there may be a longer delay in shipping your order.

What shipping  method should I choose when ordering perishable items?

If your shipping address is within the 1 - 2 transit days outlined below by UPS then you may select UPS Ground.  If you are located outside these areas and you have ordered some perishable items then please select UPS 2nd Day Air.  If you have any queries or you are not sure what you should choose then please do not hesitate to contact us on 914 699 5000

 

How long does it take for my order to be packed and shipped ?

  • Orders placed on our internet site are all processed for the following business day. Orders are processed on a FIFO system ( First In, First Out ). Generally speaking, if you order on a Monday, your order will be shipped on a Tuesday. If you order on a Friday, your order will be shipped the following Monday.
  • Any order that contains perishable items generally cannot be shipped on Thursday or Friday as they would sit on a truck over the weekend and spoil.
  • Orders containing perishable items received on or after Wednesday are shipped the following Monday. There some exceptions.
  • During peak seasons, there may be a longer delay in shipping your order.
  • In some cases, if a stock item is missing from your order, we may hold your order for a few days  as we retrieve the missing stock item from our inventories stored at a different location.

How do we calculate shipping charges ?

  • All orders are shipped UPS or USPS. As you add items to your shopping basket, the weight of your basket increases. Once you enter the shipping address, the shipping charge is calculated.
  • These shipping charges are then presented to you instantly. You save considerably over other mail order shipping charges as you only pay shipping for what you order. Other mail order companies add on arbitrary shipping charges to order resulting in most orders being overcharged for shipping. 
  • You can check shipping charges for yourself in the ups website. 

What happens if there are items missing from my order ?

  • Inside your order is a packing slip which indicates how many of each item you ordered and how many were shipped. 
  • A couple of days after you receive your order, an invoice will be e-mailed to you which should match up with what was shipped to you. If there is a discrepancy, please call us immediately. 
  • You are NEVER charged for items that were not shipped to you even if you ordered them.
  • You may backorder the goods missing from your order by sending an email to wholesale@foodireland.com stating your invoice number and stock number and quantity of items you wish to backorder.
  • Please remember that we accept no liability for being out of stock of any item ordered which was not in stock at time of packing and shipping your order. 

Do Food Ireland ship internationally?

Although we can ship packages internationally we are restricted to non-perishable items. 

We are unable to ship perishable items internationally as all packages are subject to delays in customs and we cannot guarantee that the products will arrive in a satisfactory condition.  Perishable items include: Sausages, Rashers, Black & White Pudding, Butter, Cheese, Salmon, Ham, Boiling Bacon, Bread and Scones.

When shipping to Canada you will also have to consider, and be ready to pay, Canadian customs duties, this is charged by the Canadian government. We have no control over this and cannot determine the amount that will be charged.
 

Terms of Use.

  • By using and shopping at FoodIreland.com, you are accepting the terms and conditions as set forth in our Terms of Use notice. If you do not agree to any of the terms and conditions in our terms of use clause, you only course of action is not to use or shop at our store.

By using FoodIreland.com, you are accepting the practices described in this Shipping Notice.